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Lessons in Learning, e-Learning, and Training: Perspectives and Guidance for the Enlightened Trainer
by Roger C. Schank


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From NetSpeed Leader Volume 25, 2/16/06

From the guru of artificial intelligence, story-telling, and cognitive learning theory, Lessons in Learning delivers a series of essays that explore the myriad issues facing the training community. Read it to understand how people learn, what can be taught (and what can’t be taught), and how technology can support what we do.

Told through a series of engaging stories, Schank’s latest book is a provocative challenge to break away from old educational norms and actually help people learn to do their jobs more effectively. It all boils down to “It ain’t what you know—it’s what you can do.”







A blended learning program for customer service providers