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From NetSpeed Leader Volume 25, 2/16/06
Useful, easy-to-follow tips for how to maximize
the effectiveness and impact of your training
delivery.
This month’s Trainer Tips are from Elys Brewda, a
veteran
Master Trainer and Certified NetSpeed Leadership
Consultant in
Seattle, Washington:
Shine the light on the participants and not on
yourself. You’re not the sage on the stage but the
guide on the side.
If you’re new to training, learn effective questioning
techniques. When there is resistance in the class,
don’t get defensive—get more information! We think
of resistance as negative but usually learners are not
trying to be provocative—they just want clarification
or want more information.
If you ask rather than tell, people never argue with
their own data. You’ll be able to effectively deal with
resistance and create a positive learning environment. |
A blended learning program for customer service providers |
