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From NetSpeed Leader Volume 31, February 2007
For more on intercultural communication strategies, pick up a copy of Communication Highwire, Leveraging the Power of Diverse Communication Styles by Dianne Hofner Saphiere, Barbara Kappler Mikk, and Basma Ibrahim Devries.
This gem includes over 30 handouts with activities that provide practical application in building communication skills that increase productivity and group success.
You’ll learn to leverage staff diversity
for a more productive workplace, and it's a steal at $24.95. |
A blended learning program for customer service providers |
