The examination resulted in four different prescriptions which the doctor wrote out on a prescription form while explaining each medication to me quickly. Let me just tell you that my Spanish is rudimentary at best. I was fortunate that my father is fluent in Spanish and could translate the instructions while I painstakingly wrote them down in English. The doctor was busy and a little impatient with my need to make him repeat everything more than one time. I felt overwhelmed, concerned for my daughter's well being, and frustrated by my inability to understand what the doctor was telling me.

My daughter is home now and doing just fine, but the experience was humbling. And it has resulted in some personal communication commitments:

First, I intend to be compassionate and patient when dealing with people who feel fearful, whether in the classroom, in business dealings, or with my family (attitude adjustment).
Second, I resolve to speak slowly and clearly when communicating with others, particularly non-native English speakers (behavior change).
Third, I plan to learn and practice Spanish so I'm better prepared for similar situations when we travel (skill development).

To improve communication skills, it may require developing a new awareness or adjusting an old attitude; usually it requires incorporating a new behavior; often it's a matter of learning a new skill. If you've had similar experiences when training others or communicating at work, please share them with us.