We're in the midst of our goal setting time when we begin to dream, imagine, and strategize for the coming year. I always find that my creative juices and my energy flow when I'm thinking about what we can create together for our company.

It's a time of reassesment as well when we ask ourselves, “How well did we do last year? What experiments worked? What actions and opportunities did we miss? What decisions would we remake if we had the chance? What are our greatest leverage points as move forward?”

We introduced a new customer service training program, Blazing Service, in 2006 and it promises to take us in new directions in 2007. We're beginning to partner with a great organization, Visual Ignition, to create customer service dashboards that will allow our customers to track their key metrics as they implement customer service training. Now that's exciting!

We constantly take in information from our customers about our products and services. We refine, revisit, and reinvent our offerings. It makes working in a consulting company a dynamic, ever-changing experience. Just today we began to collaborate with a new client who asked us to customize a web-based delivery of a NetSpeed leadership module, Meeting Change with Resilience, for their management team.

We've also brought two new staff members on board in our Client Services area with great skills at logistics planning and process improvement. We're engaging their best thinking in our planning for 2007.

As you wrap up your year, take time to reflect, reconsider, appreciate, and then to dream again. Involve your team in the process. And thank everyone for what they've contributed this year! You couldn't have done it without them.