I signed up last year for a regular email from the Blessings Experiment. They have a movie called May You Be Blessed that you can view and send on. As a result, I get amazing, inspirational messages. It's a little love-of-life potion that appears in my email inbox when I'm often ready for a motivational moment. You can subscribe too.

Continue reading "Making a Difference" »

Posted by Cynthia Clay at 07:32 PM | Permalink | Comments (0)

I was recently given a copy of a fascinating book, Attracting Perfect Customers: The Power of Strategic Synchronicity by Stacey Hall and Jan Brogniez. If you've read this blog before, you'll know that this book is right up my alley--business-oriented and yet completely attuned to the spiritual principles and practices that are the foundation of building a satisfying, rewarding life.

Continue reading "Are You My Perfect Customer?" »

Posted by Cynthia Clay at 12:55 AM | Permalink | Comments (0)

In my last post, I ranted about a frustrating customer service experience. When I finished ranting, I asked myself, “Do I want to continue having these kinds of frustrating experiences, or am I ready for some personal transformation?” I opted for transformation.

Continue reading "Leadership is Transformative" »

Posted by Cynthia Clay at 01:12 AM | Permalink | Comments (1)

My goodness—it's been a month since I last posted. My husband and I are actively working to radically alter our lives. This past month, we bought a smaller home and sold our bigger home. We're downsizing in the service of a grander dream: building a second home in Nicaragua. More on that later....

Continue reading "Customer Service Aaaargghhhh" »

Posted by Cynthia Clay at 09:07 PM | Permalink | Comments (1)

I love what I do because it gives me endless opportunities to be on the risky, cutting-edge of things. Being a creative sort, I enjoy experimenting, testing, and playing with new ideas. This trait has not always been appreciated by my employers who often found me to be a maverick or a renegade. Running my own training and consulting company is a natural fit for my personality. The only trouble I can get into is creating a product or service that no one wants.

Continue reading "To Boldly Go Where No Woman Has Gone Before" »

Posted by Cynthia Clay at 11:32 PM | Permalink | Comments (0)

Just when I think I can't find anything to write about, an opportunity to verbalize my feelings about something always surfaces. We're in the midst of developing our new customer service training program, Blazing Service, which we have beta-tested and plan to launch in April. So, perhaps I am more aware than usual of poor customer service when it occurs. (I'm equally aware of the danger of appearing to be an incompetent customer, but I will forge ahead nonetheless!)

Continue reading "Customer Service Moments" »

Posted by Cynthia Clay at 11:29 PM | Permalink | Comments (0)