| Leadership Development Modules |
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Leading at Net Speed
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- Identify the challenges to leading effectively at net speed
- Understand how the five leadership guidelines can help you stay balanced
- Plan for ways to apply the five leadership guidelines to your current priorities
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Creating an Inspiring Work Culture
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- Build an energizing, motivational work climate
- Develop high performance by choice not by demand
- Celebrate and reward success
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Communicating to Influence
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- Develop techniques to influence effectively
- Gain support for your ideas and plans
- Use reflective listening to understand objections
- Collaborate to determine a final strategy
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Building the Total Team
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- Manage the team, building on the strengths of individuals
- Develop a high performance Total Team
- Recognize the five phases of team development
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Making Strategic Decisions
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- Recognize the importance of thinking strategically when making a decision
- Apply the guidelines for making effective decisions
- Base decisions on sound criteria, linked to company objectives
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Thinking to Break the Box
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- Break old thought patterns that constrain creativity
- Use creative thinking techniques to reach innovative solutions
- Apply synergistic thinking to on-the-job problems
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Building Open Communication
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- Listen in a way that encourages others to be open and forthcoming
- Focus on the important aspects of what others are communicating
- Present yourself with confidence
- Be direct and honest without being overbearing
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Transforming Team Conflict
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- Practice communication skills to help team members resolve and manage conflicts
- Identify ways to promote constructive conflict resolution
- Use a model to coach teams and individuals through constructive resolution of conflict
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| Performance Management Modules |
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Hiring the Best Talent
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- Factor in both skills and talent when selecting employees
- Ask questions that help you identify high performers
- Conduct effective interviews from first to last
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Getting the Right Start
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- Set clear performance expectations with the employee
- Get to know the employee and their needs
- Provide useful on-the-job training and feedback
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Setting and Achieving Goals
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- Set measurable, results-based goals
- Select appropriate metrics to identify and measure success
- Apply a negotiating model to set goals with others
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Coaching to Redirect
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- Give constructive feedback so that it can be heard and acted upon
- Own your observations to reduce defensiveness
- Recognize and appreciate performance improvement
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Turning Performance Problems Around
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- Observe and address performance issues quickly
- Document conversations and follow up to ensure correction
- Apply a model to get performance back on track
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Appraising Performance
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- Link performance evaluations to stated expectations
- Use descriptive language to coach for improvement
- Conduct effective performance appraisal discussions
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Coaching Smart People
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- Spot coaching opportunities and apply a model for coaching
- Recognize what motivates your employees
- Identify behaviors that help foster a coaching climate
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Delegating Smartly
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- Specify what work to delegate and why
- Choose the right person to delegate to
- Use a model for successful delegation
- Identify your delegation strengths and weaknesses and minimize the latter
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| Professional Skills Modules |
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Managing Projects by Design
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- Develop clear objectives before starting a project
- Prepare and implement a project plan
- Monitor and deal with changes in the project plan
- Improve your effectiveness as a project manager
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Managing Time in Fast Forward
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- Focus on priority tasks that help you achieve your goals
- Minimize interruptions that reduce your productivity
- Handle the tyranny of voice mail and email
- Manage multiple priorities and incoming requests
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Running Effective Meetings
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- Develop a solid agenda
- Apply techniques to streamline discussion
- Use "quick and dirty" meeting strategies
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Meeting Change with Resilience
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- Explain the cycle of change and its impact on people in the workplace
- Map a cycle of change from your past
- Map an anticipated change and prepare to respond with resilience
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Connecting with Your Career
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- Recognize and communicate your strengths and skills
- Identify your work preferences
- Develop and maintain a professional network
- Elicit feedback and suggestions to shape your professional development
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Working with Communication Styles
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- Identify your own communication style
- Recognize differences in communication styles
- Develop strategies for working with people whose communication styles are different from your own
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Writing for High-Speed Readers
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- Use strategies to help readers respond quickly and easily
- Organize information to meet the needs of high-speed readers
- Use tools to produce effective quick-read documents
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