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Space available for the first 30 attendees per session to reserve.

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About Cynthia Clay

Over the last 23 years, Cynthia Clay, President of NetSpeed Leadership, has trained, coached, and mentored hundreds of emerging leaders at companies like REI, St. Jude Children’s Hospital, and Valero Energy. Clients in dozens of industries—from manufacturing, retail, and banking to entertainment, high tech and healthcare—have benefited from her extensive experience and innovative learning strategies.
 
Ms. Clay is a recognized expert in the field of integrating classroom and e-learning experiences for the most effective and lasting training results. To capitalize on the power of online technology to enhance and track the classroom learning experience, she developed the NetSpeed Leadership system in 2000. This year, the company will introduce Blazing Service, an exciting and engaging new customer service training program that uses the NetSpeed Leadership blended learning systems approach.

About this Web Workshop

Ever wonder what factors create a high-performing team? Ever wish you could create that dream team in your organization? From sports teams to corporate teams, strong team leaders understand how to harness the contributions of each individual in the service of the team. They recognize that every team moves through a natural progression that can be influenced by a skilled team leader. By the end of this session, you’ll know how to:

• Recognize the seven characteristics of a total team
• Manage the team, building on the strengths of individuals
• Develop a high-performance total team

Who Should Attend

• Training Managers and Directors
• Directors of Organizational or Employee Development
• Managers and supervisors interested in new ways to improve their work team’s performance

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